Shipping policy

What You Need to Know

1. Shipping information

Pampering Shop uses Post NL for shipping to ensure that you receive your package as soon as possible. We ship worldwide. Our online store is based in the Netherlands. 

For Netherlands shipping, a free shipping is offered for orders over 100Euro after applying any discount code %, meaning the free shipping applies on the final order amount including discount.


2. Delivery options

 In order to provide you with the best possible service, we offer various options in the field of delivery and collection of your order. We list them below. As soon as you start the order in the website and you want to check out then automatic the correct shipping costs are calculated and shown for your country.

3. Delivery time (The Netherlands)

The delivery time for all products is dependent on stock availability.

Usually the delivery time is between 5 to 10 working days.

For products that our supplier doesn't have in stock yet (being under production), delivery time might increase up to 20 working days. This depends on the respective supplier (due to handmade products with high demand - these products still can be placed in your shopping cart).

Currently the majority of the products are being ordered directly from supplier in packages quantities.

Various yarn types are coming in different package quantities, like 5-6 balls/cones per package.

As certain products are being sold per unit (ex. ball/cone), we first check on our stock (packages) for the next order to deliver.

If more products or different type is needed, the missing product is being ordered from supplier, hence increasing delivery times accordingly which is also confirmed with customer via email.

When the product becomes available it will be delivered in a separate delivery order and will be communicated via email.

​If a product is no longer present in stock, you cannot place this product in your shopping cart.

Orders consisting of items with different delivery times are shipped when collected. The article with the longest delivery time applies to the delivery time of your order.

You will receive a track & trace code for your delivery so that you are aware of the day that the parcel will be delivered to your house.

Delivery times to countries other than the Netherlands are depending on the country shipped to. Depending on the country it can take approximately 3 days till 2 weeks.

4. Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

5. Customs, Duties and Taxes

Pampering Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

Pampering Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. International Shipping Policy

We ship worldwide.

8. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

9. Contact Us

If you have any questions about our Shipping and Delivery Policy, please contact us:

Pampering Shop | Proverkoopt

Oldenburgerlaan 25,

2142 GA Cruquius

The Netherlands

Phone number: +31 85 301 9355